The coaching and mentoring management system that adds value and reduces your costs.
Match, manage, evaluate and report, with our secure and intuitive CRBhub system. Trusted internationally since 2012.
System overview
CRBhub provides complete support for your coaching or mentoring programme, whether your primary concern is ease of use for the participating individuals, or powerful aggregation of usage data to demonstrate the ongoing business benefits of your programme.
The features of the system are accessed via a clear and straightforward user interface, and can be summarised in the following four areas:
Match
Coachees or mentees can identify and request a relationship with their preferred coaches / mentors based on their profile and preferences. Administrators can use automated shortlisting to match the most suitable pairings from the current available coaching / mentoring pool.
Manage
Coaches and coachees / mentors and mentees can use the system to manage their relationships in their entirety: scheduling or logging sessions, confidentially sharing documents and notes, and reviewing their achievements, all of which builds on their ongoing system profile. Various automated targeted notifications mean less resource needs to be devoted to the facilitation role, and administrators have the ability to intervene manually when required.
Evaluate
Qualitative and quantitative feedback may be gathered from participants at various points throughout the coaching / mentoring process as required. Benchmarking questions may be used to determine a coachee or mentee's improvement throughout the process, and collecting feedback from coaches / mentors and third parties such as sponsors improves the quality of the data obtained.
Report
The suite of powerful administrators' reports range from graphical summary management reports, which give a clear visual overview of programme performance, to highly detailed user-level reports which are generated based on the administrator's specified criteria and filters. For complete data analysis, administrators may download all non-confidential system activity in CSV (Excel) format.
Every CRBhub system is supplied branded to match the commissioning organisation's programme, and also included in the initial implementation cost is personalisation of the user profile dataset, matching criteria and evaluation question sets.
We will also help you to manage your system launch and ensure that any existing user / relationship data are included.
Ongoing support and customisation
With a track record of providing bespoke web solutions for over 15 years, we believe that a system should be flexible enough to adapt to each client's individual requirements and way of working, and CRBhub provides this flexibility.
While a core level of personalisation and branding is included as standard, many of our clients choose to benefit from additional customisation at the initial system build stage. For an agreed fixed cost, we will modify or extend the core system as required in order to fit perfectly into your programme.
Most clients also find they need to adapt the system as their programme evolves, either in line with new organisational objectives or as a result of feedback from existing users or focus groups. As such, a CRBhub implementation is fully adaptable and extensible, and we offer a range of cost-effective options to keep the system delivering maximum benefits for you on an ongoing basis.
Day to day support for system administrators is provided as standard, and your first point of contact will always be your account manager – a real person, not an automated chatbot.
Security and data protection by design
The CRBhub platform was designed with security foremost in mind from the outset, and has evolved over the years to keep pace with emerging industry best practices.
Crucially, the system is built on the security principle of least privilege, meaning that information will never be accessible to anyone unless they have been given the appropriate permission. Password policies can be personalised to match those of the commissioniong organisation, and two factor authentication provides an additional layer of security for administrative accounts.
Sensitive or personal information is stored in encrypted form and/or anonymised to ensure confidentiality. In addition, all system data are encrypted at rest (FDE) and in transit (HTTPS). The servers used to host the system are regularly monitored and patched, and are housed in ISO-27001-certified datacentres within the UK.
Our security credentials are backed by our Cyber Essentials certification, which we have held continuously since 2019. We also hold IASME Cyber Assurance certification, which further demonstrates our commitment to data protection and GDPR compliance.
Case study
Find out how we fulfilled West Midlands Employers' requirements for a customised coaching and mentoring management system – and why they're still using CRBhub over six years later.
Testimonials
What our clients have said about us, our systems and our services.
Talk to us
Please enter a few brief details about yourself and your requirements, and one of our account managers will be in touch to discuss how CRBhub could help your organisation.
Our contact details are also shown below, if you would prefer to contact us directly.